Payment and Refund Policy

1. Overview

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OnCall Pain LLC operates on a self-pay basis and does not participate with insurance carriers. Fees for services are the patient’s responsibility and are billed in accordance with posted pricing and payment terms.

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2. Onboarding and Initial Evaluation Fee

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A one-time onboarding fee of $400 is required prior to the initial appointment. This fee covers the intake process, medical record review, initial in-office evaluation, and the first follow-up visit.

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The onboarding fee is non-refundable once paid, except in the event of a verified administrative or billing error.

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3. Monthly Service Fees

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Patients accepted into ongoing care are billed a monthly service fee for pain medication management services. Monthly fees are billed automatically on the first (1st) day of each month via autopay.

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• Initial monthly charges may be prorated based on the patient’s start date.

• Enrollment in autopay is required for ongoing services.

• Failure to maintain valid payment authorization may result in delayed services, appointment cancellation, or interruption of care.

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Written notice is required prior to the next billing date to discontinue ongoing services.

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4. Late or Unpaid Balances

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Accounts with unpaid or declined charges may be assessed a late fee of up to $25. Continued nonpayment may result in suspension of scheduling or termination of access to services.

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5. Refunds

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Refunds are issued only in cases of verified administrative or duplicate billing errors. Approved refunds will be processed to the original payment method within seven (7) to ten (10) business days.

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Because payment processors do not refund transaction fees, a processing fee of up to 3% may be deducted from refunded amounts to cover non-reversible merchant costs.

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6. Billing Questions

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For billing questions or to report a potential billing error, please contact pain@oncallhc.com. Billing inquiries are reviewed within five (5) business days.

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