PRIVACY NOTICE
Effective January 1, 2026
Thank you for choosing to be part of the OnCall Pain community. OnCall Pain, LLC, doing business as OnCall Pain (“OnCall Pain,” “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding your personal information.
This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, or use our administrative and clinic-related services (collectively, the “Services”). If you do not agree with the terms of this Privacy Notice, please discontinue use of the Services.
If you have questions or concerns, please contact us at pain@oncallhc.com.
1. WHO WE ARE
OnCall Pain is a healthcare management organization that provides administrative, operational, and compliance support to independently contracted healthcare providers practicing at affiliated clinic locations.
OnCall Pain does not practice medicine or prescribe medications. Medical services are primarily provided through in-person visits by appropriately licensed, board-certified healthcare practitioners who are independently contracted to provide services through OnCall Pain. In limited circumstances, telemedicine services may be offered at the discretion of the provider, when clinically appropriate and permitted by law.
All clinical decisions, including prescribing decisions, are made independently by those providers.
2. INFORMATION WE COLLECT
Information Automatically Collected
When you visit or interact with our website, we may automatically collect certain technical information that does not directly identify you, including:
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IP address
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Browser type and version
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Device type and operating system
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Language preferences
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Referring URLs
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Pages viewed and time spent on the site
This information is used to operate the website, maintain security, and perform analytics and reporting.
We may use cookies or similar technologies to support website functionality, analytics, and security. You may manage cookie preferences through your browser settings; however, disabling cookies may affect certain website features.
Information You Provide Voluntarily
You may provide personal information when you:
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Contact us via email or online forms
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Request information or schedule an appointment
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Communicate with our administrative staff
This information may include your name, email address, phone number, and other information you choose to provide.
3. HOW WE USE YOUR INFORMATION
We use personal information for legitimate business purposes, including:
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Responding to inquiries and providing customer support
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Scheduling and administrative coordination
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Sending administrative communications related to scheduling, billing, policies, or account management
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Improving website functionality and user experience
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Maintaining security and preventing fraud
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Complying with legal and regulatory obligations
We do not sell your personal information and do not use personal information for unsolicited marketing purposes.
4. HOW WE SHARE YOUR INFORMATION
We may share personal information only as permitted by law and as described below:
Service Providers
We may share information with third-party vendors that perform services on our behalf, such as website hosting, analytics, email delivery, payment processing, or IT support. These vendors are required to protect personal information and use it only for authorized purposes.
Legal and Regulatory Requirements
We may disclose information when required to comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests.
Business Transfers
If OnCall Pain is involved in a merger, sale, financing, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality protections.
5. HEALTH INFORMATION AND HIPAA
If you become a patient at an OnCall Pain clinic, your medical information is governed by our Notice of Privacy Practices, which explains how protected health information is used and disclosed in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
This Privacy Notice applies only to non-clinical personal information and does not replace or modify the HIPAA Notice of Privacy Practices.
6. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.
When information is no longer needed, we securely delete or anonymize it.
7. HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. INFORMATION FROM MINORS
The Services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information from a minor has been collected, we will take appropriate steps to delete it.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, which may include the right to:
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Request access to your personal information
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Request correction or deletion of your personal information
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Opt out of non-essential communications
To exercise these rights, please contact us at pain@oncallhc.com.
10. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable law, including the right to request information about disclosures of personal information and the right to request deletion of certain data.
Requests may be submitted by contacting pain@oncallhc.com.
11. DO-NOT-TRACK SIGNALS
At this time, our website does not respond to Do-Not-Track (“DNT”) signals. If a standardized DNT framework is adopted, we will update this Privacy Notice accordingly.
12. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. Any changes will be effective when posted, and the effective date will be updated at the top of this page. We encourage you to review this notice periodically.
13. CONTACT US
If you have questions about this Privacy Notice or our privacy practices, please contact us by mail at pain@oncallhc.com.