Q: What types of pain do you treat?

OnCall Pain supports care for adult patients with chronic pain who require structured, ongoing pain medication management provided by independently contracted, licensed providers. Our primary focus is long-term chronic pain that impacts daily function and quality of life. Conditions commonly evaluated may include arthritis, nerve-related pain, chronic back or neck pain, and migraines. While providers may assess certain acute pain conditions in limited circumstances, our clinics are designed primarily for ongoing chronic pain management rather than short-term or emergency care.

Question 1

What makes OnCall Pain different from other clinics?

Accepted Answer

OnCall Pain is dedicated to structured, in-office pain medication management provided by independently contracted, board-certified clinicians. Our clinics are designed to support consistent care, ongoing monitoring, and responsible prescribing for patients with chronic pain.

With decades of combined experience in pain management, our providers bring depth, continuity, and a thoughtful approach to long-term treatment focused on safety, function, and clear expectations.

Question 2

What types of pain do you treat?

Accepted Answer

OnCall Pain supports care for adult patients experiencing chronic pain who may benefit from structured, ongoing pain medication management provided by independently contracted, licensed providers.

Patients are expected to attend regular, in-office appointments as the primary mode of care. Limited telemedicine visits may be offered on a case-by-case basis when clinically appropriate.

Conditions commonly evaluated may include arthritis, nerve-related pain, chronic back or neck pain, and migraines. While providers may assess certain acute pain conditions in limited circumstances, our clinics are designed primarily for ongoing chronic pain management rather than short-term or emergency care.

Question 3

What does “low-dose” mean?

Accepted Answer

When used, the term “low-dose” refers to a clinical approach focused on using the lowest effective medication dose appropriate for an individual patient, as determined by the independently contracted provider. Dosing decisions are based on clinical judgment, patient response, functional goals, and safety considerations.

The emphasis is on responsible prescribing and long-term management rather than short-term symptom relief alone.

Question 4

Do you only prescribe medication?

Accepted Answer

No. While medication management may be part of a patient’s care plan, independently contracted providers take a comprehensive, individualized approach to chronic pain management. Depending on clinical needs, care may include non-opioid treatment options, referrals to other therapies or specialists, and coordination with outside providers.

Treatment decisions are based on clinical judgment, patient goals, and safety considerations.

Question 5

Will I be judged for needing pain medication?

Accepted Answer

Patients at OnCall Pain are treated with professionalism, respect, and dignity. Independently contracted providers understand that chronic pain is complex and that medication management may be one part of an appropriate treatment plan.

Care is focused on open communication, clear expectations, and individualized clinical decision-making, without assumptions or stigma. Treatment recommendations are based on clinical judgment, safety considerations, and the patient’s overall goals and function.

Question 6

Do you accept insurance?

Accepted Answer

OnCall Pain does not participate with insurance carriers and operates on a self-pay basis. Fees for services provided at our clinics are the patient’s responsibility at the time of service.

Depending on an individual’s insurance plan, coverage may apply to prescriptions, laboratory testing, or diagnostic services ordered by the provider and performed by outside entities. Patients are encouraged to check directly with their insurance carrier regarding coverage for those services.

Question 7

Can you take over my current prescriptions?

Accepted Answer

Each patient is evaluated individually by an independently contracted provider. As part of the initial evaluation, the provider will review relevant medical records, current medications, and clinical history to determine whether ongoing medication management is appropriate.

Continuation, modification, or discontinuation of existing prescriptions is based on clinical judgment, safety considerations, and alignment with responsible prescribing practices. Taking over existing prescriptions is not guaranteed and is determined on a case-by-case basis.

Question 8

How do I become a patient?

Accepted Answer

Becoming a patient at OnCall Pain involves the following steps:

1. Complete onboarding and payment
A one-time onboarding fee of $400 is required. This fee covers the intake process, an initial in-office evaluation, and the first follow-up visit.
2. Complete the intake process
New patients must complete intake forms to provide basic information and help prepare for the initial evaluation.
3. Submit medical history and records
Patients are required to provide relevant prior medical records, including prescription history, to allow the provider to conduct a thorough review.
4. Attend an in-office evaluation
Patients meet in person with an independently contracted, licensed provider to review medical history, discuss goals, and determine whether ongoing care is clinically appropriate.
5. Set up payment for ongoing care
Autopay enrollment is required for ongoing services to ensure consistent billing and uninterrupted care.

Question 9

How much do you charge for pain medication management?

Accepted Answer

For patients accepted into ongoing care, services are billed at $250 per month. This monthly fee covers regularly scheduled follow-up visits and routine monitoring required as part of ongoing pain medication management.

Any services outside of routine follow-up or standard monitoring, if applicable, will be discussed in advance and may involve additional fees.

Question 10

What should I expect at my first visit?

Accepted Answer

At your initial visit, you will meet in person with an independently contracted, licensed provider for a comprehensive evaluation. The provider will review your medical history, prior prescription records, and current symptoms to better understand your clinical needs.

During the visit, treatment goals and expectations will be discussed, and the provider will determine whether ongoing care is clinically appropriate. Recommendations and next steps are based on the provider’s assessment, clinical judgment, and safety considerations.

Question 11

Will I have to come in every month?

Accepted Answer

Follow-up visits are typically scheduled every four weeks and are primarily conducted in person to ensure ongoing safety, effectiveness, and compliance with clinical and regulatory standards.

In limited circumstances, and when clinically appropriate, a provider may determine that a telemedicine follow-up visit is acceptable. Visit frequency and format are determined on a case-by-case basis based on clinical need.

Question 12

What if my previous doctor stopped prescribing my medication?

Accepted Answer

This situation is more common than many people realize. If you’re seeking care, an independently contracted provider can perform an in-office evaluation and review relevant medical records, prescription history, and clinical context to determine whether ongoing medication management is clinically appropriate.

Continuation of any prior prescriptions is not guaranteed. Recommendations are based on clinical judgment, safety considerations, and responsible prescribing standards, and may include medication changes, non-opioid options, or referrals when appropriate.

Question 13

Where is OnCall Pain available?

Accepted Answer

OnCall Pain operates clinic locations in Arizona, Colorado, New Mexico, and Washington. Care is primarily provided through scheduled, in-office visits at our clinic locations.

Limited telemedicine visits may be offered on a case-by-case basis when clinically appropriate and permitted by regulation.

Question 14

Do you guarantee prescriptions or specific medications?

Accepted Answer

No. Medication decisions are based on individual clinical evaluation and provider judgment. Prescriptions, including medication type and dosage, are not guaranteed.

Question 15

What are your expectations for patients in ongoing care?

Accepted Answer

Patients in ongoing care are expected to attend scheduled appointments, comply with recommended monitoring, communicate openly with their provider, and follow treatment agreements established as part of care. These expectations are in place to support safety, consistency, and responsible pain medication management.

Failure to meet care expectations may affect a provider’s ability to continue treatment.

Question 16

What happens if I’m not accepted into ongoing care?

Accepted Answer

Acceptance into ongoing care is determined by the provider based on clinical appropriateness and safety considerations. If ongoing care is not recommended, the provider will discuss next steps, which may include alternative treatment options or referrals when appropriate.

Initial evaluations are conducted to assess suitability for care, and acceptance is not guaranteed.

Question 17

Do you offer emergency, urgent, or same-day care?

Accepted Answer

No. OnCall Pain does not provide emergency, urgent, or same-day care. Our clinics focus on scheduled, ongoing pain medication management for chronic conditions.

Patients experiencing severe or urgent symptoms should seek care through an emergency department or urgent care facility.

Question 18

What records are required for my first visit?

Accepted Answer

Patients are required to submit relevant medical records prior to the initial evaluation. This may include prior clinic notes, imaging reports, and prescription history. Providing complete records allows the provider to conduct a thorough and informed assessment.

Incomplete records may delay evaluation or impact clinical decision-making.

Question 19

Can I switch providers or clinic locations?

Accepted Answer

Care at OnCall Pain is provided by independently contracted, board-certified Nurse Practitioners with experience in pain medication management. Providers emphasize compassionate care, clear communication, and responsible, evidence-based treatment decisions.

Clinical care is primarily delivered in person, with telemedicine used selectively when appropriate.