Frequently Asked Questions

Do you accept insurance?

Insurance may be used for prescriptions, labs and orders. Depending on your insurance, some plans may reimburse for out of network benefits. OnCall Pain does not work directly with any insurance carriers. We offer transparent upfront pricing. If you would like to submit a claim to your insurance for reimbursement we will provide a Superbill upon request.

When is payment due?

Payment for your Initial Visit is required to hold your appointment. We do not require payment until we schedule your Initial Visit. Payment for your Followup Visits will be collected via Square Invoicing. Invoices are sent the Friday before your appointment and are due upon receipt. To prevent cancellation or rescheduling, invoices must be paid at least 1 business day before your appointment. We appreciate your prompt payment. Collecting payment before the visit allows our staff to focus their time on you and your treatment plan.

What do you need to schedule my Initial Visit?

Before scheduling your Initial Visit, your provider will need to review a copy of your most recent pain related medical records. Once your records are reviewed, Initial Visits can typically be scheduled within a few business days. To get you scheduled as quickly as possible, please complete a Medical Records Release Form for the facility or facilities who most recently prescribed your pain medication.

Why do you need my medical records?

In addition to short, we don't beleive it's right to schedule a new patient or collect payment unless we think we can help. With that in mind, we collect and review records for all new patients before we schedule.

How often am I required to follow up with my provider?

All New Patients must followup up with their provider within 2 weeks of their Initial Visit. Your first Followup Visit will be scheduled two weeks after your Initial Visit. Subsequent Followup Visits are typically scheduled every 4 weeks (28 days). Higher risk patients may be required to check in with a medical assistant between their Followup Visits. If needed, Check In Appointments will be scheduled two weeks after your Provider Visits.

What is considered High Risk?

High Risk patients are those who:

  • Are on medication that exceeds 90mg Morphine equivalent or;
  • The provider deems to be high risk based on factors including but not limited to medication combinations, health history, program violations and lost/stolen/short medications.

What medications will my provider prescribe?

OnCall Pain specializes in pain medication management. Your provider has the ability to write e-prescritptions for controlled medications however, providers operate independently and make decisions at their own discretion. Medications are prescribed based on the providers professional recomendation and treatment plan. Payment is for the time and expertise of your healthcare providers and does not guarantee medication.​

How much do you charge?

Medication Management Program:

  • Initial Visits are $350 total. Pricing covers your first 6 weeks of treatment including your Initial Visit, your first Followup Visit and all staff interaction for the first 6 weeks of treatment.
  • Followup Visits are $200/visit and are typically scheduled every four weeks.
Medication-assisted Treatment (MAT) Program:
  • Initial Visits are $600 total. Pricing covers your first 6 weeks of treatment including your Initial Visit, two Followup Visits with your provider, Checkin appointments with a Medical Assistant and a urine drug screen kit.
  • Followup Visits are $150/visit and are typically scheduled every four weeks.

What happens after my records are reviewed?

Once your provider reviews your records and approves, you will be notified that you're "OK to schedule". Next, a Medical Assistant will contact you to schedule your appointment, collect payment and prepare you for your Initial Visit. In preparation for your Initial Visit, the Medical Assistant will ask you to complete a New Patient Intake Form and they will schedule a test visit. During the test visit, the Medical Assistant will show you how to check in for your appointment, they will collect copies of your Photo ID/Insurance Card (If any) and they will answer any questions that you may have. After the test visit you are officially prepped and ready for your Initial Visit. Now simply check in when it's time for your appointment and the provider will initiate the video call.

Do you accept Medicaid?

OnCall Pain is not a Medicaid enrolled service. Having Medicaid does not restrict patients from scheduling a consultation with an OnCall Pain provider however, in many cases, Medicaid patients will not be able to fill prescriptions due to Medicaid cash pay resctrictions and Medicaid enrollment requirements. Please review your insurance and be aware of your local Medicaid rules and restrictions before scheduling an appointment. Contact a member of our team for additional information.

I'm already in a treatment program. Can I transfer to OnCall Pain?

Of course. Please click Book Appointment to get started. A member of our Support Staff will call to help. We offer reduced rates for MAT patients who have been on buprenorphine in the past and are not currently taking high dose opioids OR are currently on buprenorphine and are tranferring from another provider. Ask your Support Specialist for details.


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